What Our Valued Clients Have to Say About Their Experiences

From the outset with our meeting with James we knew this would be a successful purchase. His continuous attention augmented by Nikki’s support along with Quintin and Glen’s suburb install resulted in our initial expectations being realized. Well done OKSS. You have our continuing recommendation. Great product, great service; job well done. Thank you.

My husband -and I would like to thank Nikki and Quentin for their kindness and generosity in helping us fix our awning controller. We walked in unannounced with a problem that we had no idea how to fix. They went right to work and solved the matter for us right in the office at no charge. We are still so impressed. Koodo to this outstanding company.

Update – Sep 5, 2024
The original issue has now been resolved! I would like to thank James for his professionalism and support!

Mistakes happen and that’s just a part of life. But what truly matters is how you deal with the fallout and work collaboratively on finding a resolution!

On this front, James has been fantastic in dealing with the issue and I would have no qualms recommending him!

Thank you again!

I’d like to give a huge shout out to James, Christine & Nikki who went above and beyond to get our beautiful new awning delivered and installed as planned! Their product is fantastic and customer service above and beyond. Great company for sure, talk to them before you go anywhere else. 10 stars for getting our project done in time for our family get together!

Good Day, James (Owner of Okanagan Shade and Shutter Ltd.)
Ralph and I want to express our gratitude to you for coming to our home to ensure the feasibility of installing our awning and the professional manner win which you run your business – Outstanding!
To Nikki, in the showroom, who was also amazing in guiding and educating us about the retractable awning experience. Her personality and smile brightened our day and made our decisions easier!
Next, we want to give kudos to the two young guns, Quentin and Chase, who arrived on time (as promised), conducted themselves with extreme politeness, and they worked diligently and efficiently (to their credit – in this heatwave!). They courteously answered all of our questions and gave a demonstration explaining all of the details concerning our purchase.
As I’m sure you are aware, all of these members of your staff, including Nicole, to whom we briefly spoke, are valued members to your organization. We are certain that this positive energy trickles from the top. We wish you continued success and will not hesitate to recommend Okanagan Shade and Shutter Ltd. to any and all who express interest in purchasing your products. Please feel free to attach us to your list of references, to which we are sure is a long list.
Thanks again, loving our remote control awning!

Sincerely, Ralph & Wendy

Great product, great service and above and beyond after service. Highly recommend this company! Love our new blinds.

Amazing service and great value.

Teresa at Okanagan Shade and Shutter went out of her way to make sure that my patio shades were repaired. Although it was a difficult repair, you would never know – they look like new! So happy and appreciative that the staff took the time to help with my problem. I would definitely recommend them for prompt service and great work!